Appointments

How To Book An Appointment

We operate an appointment system Monday to Friday, for pre-bookable routine/non-urgent appointments.

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

 

Ask your pharmacy first!

You can now use the Pharmacy First Service, the service allows you to pop down to your local participating pharmacy for help with seven minor conditions which would previously have required a GP appointment.

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

The seven minor conditions are:

  • sinusitis in adults and children over 12
  • sore throat for children and adults over 5 years
  • ear ache (acute otitis media) for children aged 1 to 17 years old
  • infected insect bite for children and adults over 1 year
  • impetigo for children and adults aged 1 year and over
  • shingles for adults over 18 years
  • uncomplicated urinary tract infections in woman aged 16 to 64 years.

The service will be offered locally by:

  • Ashington Pharmacy
  • Upper Beeding Pharmacy
  • Henfield Pharmacy
  • Storrington Pharmacy
  • Steyning Paydens Pharmacy
  • Bakhai Pharmacy

Please use the link below to find your local pharmacy

Find a pharmacy

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Book a Routine Appointment

We operate an appointment system Monday to Friday, for pre-bookable routine/non-urgent appointments.

Ways to book:

  1. Download the NHS App
  2. Book via SystmOnline
  3. Complete an eConsult
  4. Telephone: 01903 497227
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Urgent (same day)

I have an URGENT health concern requiring on the day attention

If you need to see a doctor urgently on the day (urgent meaning it is not regarding regular medication, ongoing problems), please telephone the surgery on 01903 497227 or come in and book an emergency appointment. These are run every day and are only bookable on the day.

All requests for same day appointments will be passed to the duty doctor (telephone triage). They will discuss your medical problem with you over the telephone. If they are unable to resolve your problem over the telephone then they will book you a face-to-face appointment for that day.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Enhanced Access

Enhanced Access is a service introduced by the NHS in October 2022.

It requires GP practices to provide additional appointments to patients during evenings and weekends; until 8pm on weekdays, and from 9am-5pm on Saturdays as a minimum.

  • This is being delivered at PCN-level, meaning neighbouring GP practices in Chanctonbury have shared use of the service (Billingshurst surgery, Henfield Medical Centre, The Glebe Surgery and Steyning Medical Practice).

Depending on your specific needs and the availability of services and clinicians, your practice may offer you an evening or weekend appointment at our enhanced access hub.

  • A mix of services will be available within these additional hours hubs, with access to the range of health professionals working in the primary care team. There will be a choice of ways to access appointments depending on clinical need, such as telephone, video consultation or face to face.

If a face-to-face appointment is needed, this will be at a GP practice in the local area – this may not be at your own GP practice, but at another nearby. Within Chanctonbury these will be available at The Glebe Surgery in Storrington and/or at Steyning Medical Practices branch site in Upper Beeding.

Enhanced Access sessions will be staffed by a mix of GPs, Practice Nurses, Health Care Assistants, and a Receptionist.

Because this is a shared resource, each practice has a fair share of appointments with each clinician. For that reason, appointments will not be able for patients to book themselves directly.

Please note access to our Enhanced Access hubs are by appointment only.

It is not a walk-in service, and the venue is not open for general practice enquiries. All requests still need to be made to practices during their normal opening hours (and able to be cancelled by the patient remotely).